Meetings & Events Testimonials
We have planned dozens of conferences over the years. We typically try to plan at least six months in advance. This year, we adjusted our programming which meant our calendar was not set as far in advance as we would have wanted it to be. In January, we were in need of a conference location that met all of our needs; centralized location in the country, space large enough for 350 people, close to a major and international airport, walking distance from public transportation, close to amenities, with the ability to accommodate our dietary restrictions and many specific needs. We had not considered the Holiday Inn Mart Plaza in Chicago, because we were concerned about a major weather event. Our meeting specialist, from My Meeting Assist, suggested we look into this hotel given all of the positive experiences her clients have had working with them. We trusted her word and are so grateful we did! Our experience has been incredible and we believe it warrants recognition. Here are just a few examples:
April 2, 2017
Dustin and Kirk, who lead the AV/Tech crew had all tech set up prior to the start of our conference. This meant our facilitators had the opportunity to check all equipment. They also solved in the moment issues immediately. The Tech/AV equipment is top notch and we have never had such few technology issues during a conference.
Jim, Angel, and the rest of the crew who cleaned, set up, and took down were amazing to work with. They worked so fast. We could hardly believe that we would ask for something and it was done before we even thought to ask again. All of the rooms and restrooms were clean and set up as we requested. This meant we never had to worry that we were not going to meet our timeline during this conference.
Samantha took care of all of rooming needs. We have many special and last minute requests. We have to hire people who need to be at this conference, days before the conference. Samantha managed to find rooms for all of these people. This meant all of our staff members were able to stay at the same hotel. We had the least amount of rooming glitches we have ever had at a conference and they were resolved efficiently and effectively. This meant we could be confident that Samantha would resolve our issues quickly.
Laura and John worked with us to make sure every detail was accounted for. We had never visited the Holiday Inn Mart Plaza and made the decision to meet with Laura and John a couple of weeks before the conference. We were blown away by their attention to detail. We have worked with many hotel conference sales managers before and have never felt this confident in an event. From the free night hotel stay, to the thoughtful cards and gift baskets, to checking in on us daily, we always felt like we were extremely valued customers.
Gilbert was one of the event staff. He was incredibly attentive and met every need we had. Gilbert went above and beyond by remembering the names of the children our participants brought to the conference and offering them juice. We appreciated his attention and how efficiently he worked to make sure we had all of our needs met.
Michal was our event coordinator. There are not enough wonderful things we can say about our work with Michal. Every morning he greeted us at the designated time and offered us coffee. Every time we asked to see him, he showed up in person within minutes. Every time we texted or called him he responded immediately. Every request was taken care of efficiently. Aside from exceptional work, Michal was so pleasant to work with. His belief in the philosophy, "this is a life event", is palpable. He showed generosity, kindness, urgency, and so much more when working with us and hearing our many requests. This meant we could focus on the people and content of our conference.
We know we are leaving others out of this recognition. Everyone we encountered (the people who met us on the first floor to bring up our many boxes, the chef who was able to make delicious meals that met all of our dietary restrictions and preferences, the front desk staff, the bar tenders in the hotel lounge, the wait staff in the restaurant, the cashier at the market place, and the housekeepers) were professional and kind.
We have heard many times this week from our conference participants how wonderful this hotel and staff are. This has been such a positive experience for all of us. This is no small feat when there are 350 people involved in an event of this magnitude.
Rita A. & Veronica C.