AMost IHG hotels and resorts place a hold on a credit or debit card when it is presented at check in. The hold amount varies depending on the rate type booked and can include the entire price of the stay, plus taxes, fees, and a $50 per night deposit for incidental purchases. These holds are separate from, and in addition to, your billable charges. IHG hotels and resorts typically release the hold within five (5) to seven (7) business days after check out once final payment has been received. Prepaid credit or debit cards and international cards may take up to thirty (30) days depending on the financial institution. InterContinental Hotels Group, its subsidiaries, affiliates, franchisees and agents are not responsible or liable for the loss of use of these funds or any overdraft charges.
Company credit or debit cards are not accepted unless the name on the card matches the name of the reservation.
All credit or debit cards must be chip compliant.
As of April 16, 2018, no cash deposits will be accepted.
ATo assist in processing your request, please contact firstname.lastname@example.org and provide the following information: name, stay date(s), confirmation number. Please allow up to 5 - 7 business days to process your request.
ASelf-parking is available in the underground Wolf Point Parking Garage located off the hotel front drive at 325 West Wolf Point Plaza (also listed as Mart Center Drive). Garage clearance is 6.8ft. Please present your parking voucher to the Hotel's front desk on the 15th floor for validation.
Oversized vehicles may park at the open lot at 511 West Kinzie Street. Parking fees are posted at the lot and vouchers cannot be validated by the hotel.
The hotel does not offer valet parking.
AParking is $49.00 per night with in-and-out parking privileges and valid until 3:00 pm the following day. Any vehicles parked past 3:00 pm will be charged the hourly rate posted in the Wolf Point Parking garage and payable upon exiting the garage. Parking fee is subject to change without notice.
AIf guests arrive prior to the 3pm check in time on the day of their arrival, they may store their luggage with the bellmen at the Bell Desk located on the 15th floor. Guests may also store their luggage with the bellmen on the day of their check out. All items must be picked up by end of day of guests' departure date. No overnight storage is permitted, and luggage cannot be stored past a guests check out date.
Luggage storage is complimentary.
AThe hotel does not allow pets, service animals only. Service animals must never be left unattended in the guestroom, even if they are crated. All service animals must be on a leash at all times when outside of the guestroom.
AThe Merchandise Mart is the world's largest commercial building and design center, and one of Chicago's premier international business locations. It houses hundreds of tenants including manufacturers' showrooms, corporate offices, education institutions, trade shows, food court, and CTA public transportation.
AThe Hotel does not offer an airport shuttle, but recommends Go Airport Express for your travel needs to and from O'Hare International Airport or Chicago Midway Airport. Make your reservations and save 10% by visiting http://airportexpress.hudsonltd.net/res?useridentry=holidaymar&logon=go
AThe Hotel is located 1 mile from Chicago Union Station, .7 miles from Ogilvie Transportation Center, and accessible via the CTA Brown Line Train at the Merchandise Mart and .4 miles from the CTA Blue Line Train at Clark/Lake.
ATo access the Merchandise Mart from the Hotel, take the main elevators located on the 15th floor down to the 1st floor. Turn left and walk towards the silver escalators and go up one floor. Walk around the escalators and follow the path across the sky bridge to enter the Merchandise Mart.
To access the Hotel from the Merchandise Mart, cross over the sky bridge on the 2nd floor and take the escalators down one floor. Turn to your right as you exit off the escalator and stay to your right taking the main hotel elevators up to the 15th floor to arrive at the Hotel lobby.
ABreakfast is not included in the room rate unless a breakfast package is booked at the time of reservations. Guests that did not book a breakfast package can order off the menu, a la carte, or can select the breakfast buffet for $21.95.