AMost IHG hotels and resorts place a hold on a debit card when it is presented at check in. The hold amount varies depending on the rate type booked and can include the entire price of the stay, plus taxes, fees, and a $50 per night deposit for incidental purchases. These holds are separate from, and in addition to, your billable charges. IHG hotels and resorts typically release the hold within five (5) days of check out once final payment has been received. Depending on your financial institution, funds may take up to fourteen (14) days or longer to be back in your account. InterContinental Hotels Group, its subsidiaries, affiliates, franchisees and agents are not responsible or liable for the loss of use of these funds or any overdraft charges. All credit or debit cards must be chip compliant.
As of April 16, 2018, no cash deposits will be accepted.
A"Self-parking is available in the underground Wolf Point Parking Garage located off the hotel front drive at 325 West Wolf Point Plaza (also listed as Mart Center Drive). Garage clearance is 6.8ft. Please present your parking voucher to the Hotel's front desk on the 15th floor for validation.
Oversized vehicles may park at the open lot at 511 West Kinzie Street. Parking fees are posted at the lot and vouchers cannot be validated by the hotel.
The hotel does not offer valet parking."
A"If guests arrive prior to the 3pm check in time on the day of their arrival, they may store their luggage with the bellmen at the Bell Desk located on the 15th floor. Guests may also store their luggage with the bellmen on the day of their check out. All items must be picked up by end of day of guests' departure date. No overnight storage is permitted, and luggage cannot be stored past a guests check out date.
Luggage storage is complimentary. "
AThe hotel does not allow pets, service animals only. Service animals must never be left unattended in the guestroom, even if they are crated. All service animals must be on a leash at all times when outside of the guestroom.