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Meetings & Events Testimonials

There's no greater reward than knowing our genuine hospitality has made all the difference. Take a peek at some of our recent Chicago hotel meeting and event reviews from previous guests that have hosted or attended an event or meeting with us. Our contemporary spaces and thoughtful amenities make for memorable occasions, but don't just take our word for it.
October 26, 2019

Our guests from 76 countries across all continents loved everything at Holiday Inn Chicago Mart Plaza! We, the conference hosts, loved your staff attitude. During reservation and planning you were patient, responded to our questions quickly and provided valuable suggestions. The Event Manager from the hotel, each day, each hour, made us feel at home. He quickly made adjustments to workshop rooms setting and equipment installation as our guests requested. He was quick with help when we lacked office items and he offered additional coffee seeing us tired. He patiently accepted schedule changes and facilitated them quickly. He was never tired, always smiley. I wish to have him with all our events. So was his assistant. Also waiters - quiet, quick, hardworking people, always helping with smile. Audio-visual support was there daily to troubleshot.


Congratulations on your team!

Conference Hosts
September 28, 2019
I can't tell you how much I enjoyed my room and its beautiful view. Opened all the curtains when I arrived and kept them that way the entire time. Our CEO enjoyed his as well, and he felt like quite the VIP. :)

Truly appreciated your help with all of the arrangements. Staff like Jay and Kim at the front desk were wonderfully welcoming as well.

Thank you again! I would recommend the Mart Plaza to anyone, and would certainly bring a group here again.

Kat D.
August 14, 2019

I just wanted to reach out and personally thank you all again for yet another great year hosting our YMCA National Judicial Competition teams at the Holiday Inn Mart Plaza!  It is very rare, especially in a big city like Chicago, to find a hotel that is welcoming of teenagers, especially such a large group like ours. But year after year, the Holiday Inn Mart Plaza has been incredibly hospitable to more than 250 teenagers and their coaches and advisors that come to NJC from all around the country, and we at Y USA are so grateful for your accommodations. 


Furthermore, it is a pleasure to work with your amazing staff team running all of the meeting space, meals and AV/set up, and how prompt and efficient the whole team always is with all the moving pieces, and doing so with a smile on their face.


I was sad to not be able to join this year's group in-person, but knew I was leaving an event that is very near and dear to my heart in very capable hands.


Thank you again for creating a space that truly models our YMCA core values of caring, honesty, respect and responsibility for our NJC teams.  We look forward to returning to the Holiday Inn Mart Plaza hopefully for many more years to come!

Erin R., Competitive Events Manager
April 2019

Please accept our sincere thanks to you and the Holiday Inn Chicago-Mart Plaza team for all you did to help make the 2019 Leadership Development Symposium such a success! Your hospitality and helpfulness throughout the planning stages of the conference was very  much appreciated, and everyone on your planning team was so organized and attentive throughout the conference.


We especially want to convey our gratitude and thanks to Marie Coffou; Kayla Gipner for working with us and helping with our room setups and food & beverage orders, including all special dietary needs; to Brittany Norris; to Greg Pluta and his audio visual team - Dustin Pyka, Kurtin Martin, and John Fanella, for managing all of our audio visual needs and accommodations; to Bonita Alexander for her thoughtful and attentiveness throughout the conference; and especially to Michal Szostak, who was ever-present throughout our set-up, the duration fo the conference, and teardown, and for his assistance with every request made to him and your efficient Catering Services staff, including Chef, Michal, Jimmy, Marcos, some of who helped us with the anniversary cake surprise for Seneshia for her 14th year work anniversary!


We received many compliments from our members about your property and your staff. Thank you for making us feel welcome, and for the excellent service you provided. It was a pleasure working with you!


Nancy D., Manager, Internal Meeting & Seneshia J., Manager, Constituent Services
March 5, 2019

I would like to express appreciation for the wonderful service we received while at the Holiday Inn Chicago-Mart Plaza River North during January 28 - February 1, 2019.


The quality of service was noticed from the beginning, especially during the contract phase. Diane Fuentes, Sales Manager, has been a major asset to your team. I will be completing my 17th year with the State, and our organization has been working with her even longer than that! I extend a big thank you to her for always understanding our program, anticipating our needs and her cheerful personality; one of the major reasons we enjoy doing business with the hotel. A second thank you goes to Kayla Gipner, Convention Services Manager, who managed our setup with your banquet team, and extra thanks to Michal Szostak, Director of Catering Services, and Gilbert Morgan. Both, who assisted us while on-site and, were very responsive to our many needs throughout the week. Michal in particular because, like Diane, he has been a constant familiar face when we have this Seminar; thus understands our needs, sometimes, even before we express them. 


Lodging plays a huge role with this Seminar, and Samantha Fernandes, Conference Services Sales Manager, and Luis Diaz, Reservation Manager, were extremely busy, before and during the event, maintaining and updating all of our lodging needs. The event took place over the course of the "polar vortex", when the weather was most inclement, yet they were able to ensure all guests, even those last minute, were accommodated, and for that we are very thankful. 


Additionally, we would to express our thanks to Greg Holman and Dustin Pyka with KVL Audio Visual Services who went out of their way to stay on top of our ever-evolving audio visual needs. We were also very happy with John, our daily technician, who has assisted us in years' past and is extremely familiar with our program. This also is reflection of KVL's understanding of the event, and anticipating our needs. 


We especially would like to thank all the staff for making the event a success. Special thanks to Edwin and Junior for ensuring our event rooms were perfectly set. Thanks also to all the banquet team, with special recognition to Angel, for being so attentive to our catering needs. 

Laura N., Conference Coordinator
February 19, 2019

The staff, service, and accommodations at the Holiday Inn Mart Plaza are always top notch. My company hosts a few annual events at the hotel which include meeting space and hotel rooms. The catering managers and staff are attentive and easy to work with. A nice perk is their availability via text so that we can make last minute or on-the-fly changes, and the staff addresses our requests ASAP. Overall, the high level of service we consistently receive is what keeps us coming back year after year. 

Katie S., Marketing & Event Specialist
February 4, 2019

I brought a group of 35 people and everyone at the hotel was wonderful. Marie Coffou and her staff did a remarkable job and saw to our every need. We hosted a dinner for 40 and the food and service was great. I will definitely bring my group back next year.

December 2, 2018
We ran a conference for 650 people in October 2018 at the Holiday Inn Chicago Mart Plaza River North. We were really impressed with all of the staff at the venue who went above and beyond to ensure our event ran smoothly and was a success. The catering included in our Daily Meeting Package was great and we even had a Chicago themed after party complete with deep dish pizza supplied through the hotel!

All of our conference speakers and guests who stayed at the hotel said they had a comfortable experience and gave us all positive feedback during their stay.
The multifunctional space allowed us to divide the main ballroom in two using an air wall so we could run two tracks in tandem, something that was essential for the conference. The variety of rooms available also allowed us to run extra meetings and breakout sessions which was perfect for our requirements.

Also, the views from the 15th floor of the Wolf Point Ballroom were lovely and served as a great exhibition hall for our conference sponsors!
Lauren J., Event Coordinator
August 29, 2018
Their staff for conferences is accommodating, accessible, and attentive. The food was fantastic (I'm have no idea what the conference budget was), and the coffee was always hot and fresh. The meeting rooms were comfortable and clean. I would encourage events that can afford it and utilize the space to look at this place.
David R.
April 28, 2018
Thank you so much to our Conference Service Manager, Laura, for all of her help and hard work for the Elks Hoop Shoot and MVS weekends. We're so grateful to have her on the Holiday Inn team - our home team!
Kate E.
March 26, 2018
I wanted to reach out and say thank you very much for all of your assistance with our AHA All Staff meeting last week! I appreciate your flexibility and patience with us. We were so well taken care of and the meeting was very successful. It was wonderful working with your team!
Laura R., Meetings and Special Events Planner
March 4, 2018
Thank you for everything leading up to and throughout the conference. It has truly been a pleasure to work with you and I am glad our team is committed to continuing this relationship. This was such a smooth process, even with all the sudden changes our team required as we navigated weather in the Northeast. We wish you the best and look forward to closing out this contract and preparing the embark on the next one.
Tori H. and the Teach for America team
February 26, 2018
The event was well received and all of your team did a fantastic job meeting our needs. I appreciate that our Catering Sales Manager was around every time I needed something.
Suzanne M., Vice President of Operations
April 2, 2017
We have planned dozens of conferences over the years. We typically try to plan at least six months in advance. This year, we adjusted our programming which meant our calendar was not set as far in advance as we would have wanted it to be. In January, we were in need of a conference location that met all of our needs; centralized location in the country, space large enough for 350 people, close to a major and international airport, walking distance from public transportation, close to amenities, with the ability to accommodate our dietary restrictions and many specific needs. We had not considered the Holiday Inn Mart Plaza in Chicago, because we were concerned about a major weather event. Our meeting specialist, from My Meeting Assist, suggested we look into this hotel given all of the positive experiences her clients have had working with them. We trusted her word and are so grateful we did! Our experience has been incredible and we believe it warrants recognition. Here are just a few examples:

Dustin and Kirk, who lead the AV/Tech crew had all tech set up prior to the start of our conference. This meant our facilitators had the opportunity to check all equipment. They also solved in the moment issues immediately. The Tech/AV equipment is top notch and we have never had such few technology issues during a conference.

Jim, Angel, and the rest of the crew who cleaned, set up, and took down were amazing to work with. They worked so fast. We could hardly believe that we would ask for something and it was done before we even thought to ask again. All of the rooms and restrooms were clean and set up as we requested. This meant we never had to worry that we were not going to meet our timeline during this conference.

Samantha took care of all of rooming needs. We have many special and last minute requests. We have to hire people who need to be at this conference, days before the conference. Samantha managed to find rooms for all of these people. This meant all of our staff members were able to stay at the same hotel. We had the least amount of rooming glitches we have ever had at a conference and they were resolved efficiently and effectively. This meant we could be confident that Samantha would resolve our issues quickly.>br > Laura and John worked with us to make sure every detail was accounted for. We had never visited the Holiday Inn Mart Plaza and made the decision to meet with Laura and John a couple of weeks before the conference. We were blown away by their attention to detail. We have worked with many hotel conference sales managers before and have never felt this confident in an event. From the free night hotel stay, to the thoughtful cards and gift baskets, to checking in on us daily, we always felt like we were extremely valued customers.

Gilbert was one of the event staff. He was incredibly attentive and met every need we had. Gilbert went above and beyond by remembering the names of the children our participants brought to the conference and offering them juice. We appreciated his attention and how efficiently he worked to make sure we had all of our needs met.

Michal was our event coordinator. There are not enough wonderful things we can say about our work with Michal. Every morning he greeted us at the designated time and offered us coffee. Every time we asked to see him, he showed up in person within minutes. Every time we texted or called him he responded immediately. Every request was taken care of efficiently. Aside from exceptional work, Michal was so pleasant to work with. His belief in the philosophy, "this is a life event", is palpable. He showed generosity, kindness, urgency, and so much more when working with us and hearing our many requests. This meant we could focus on the people and content of our conference.

We know we are leaving others out of this recognition. Everyone we encountered (the people who met us on the first floor to bring up our many boxes, the chef who was able to make delicious meals that met all of our dietary restrictions and preferences, the front desk staff, the bar tenders in the hotel lounge, the wait staff in the restaurant, the cashier at the market place, and the housekeepers) were professional and kind.

We have heard many times this week from our conference participants how wonderful this hotel and staff are. This has been such a positive experience for all of us. This is no small feat when there are 350 people involved in an event of this magnitude.
Rita A. & Veronica C.
March 1, 2017
The IBEW Sixth District has held several meetings at the Holiday Inn Chicago Mart Plaza ranging from our annual Progress Meeting for 400 people to smaller meetings. We have always found the hotel and entire staff to be accommodating from the booking process throughout the entire meeting. Whether the meeting is large or small the service has been on par with our expectations.

Our attendees and exhibitors have always had great comments after attending a conference at the Holiday Inn Chicago Mart Plaza.

Not only do they love coming to Chicago they love the Holiday Inn Chicago Mart Plaza!
Janice P.
February 17, 2017
I stayed here last week for a company conference and was very much impressed with the hotel. The location is incredible, and views spectacular. The staff was very friendly, from the doorman on the first floor to each of the workers I encountered, particularly in the front desk. One waiter, Juan, was my favorite--very personable, and very helpful. As for the banquets we attended over 4 days--the video equipment was brand new and state of the art. I was very impressed. All details were covered well, along with plugs, phone chargers and great WiFi. It was pretty fast, and far superior to anything I've experienced at a hotel. This was both in my room and in the banquet halls. The set ups were expert, with beautiful linens, and the food was amazing and inventive. Catering was definitely up there amongst the best I've had at this sort of conference. I can't say enough about this place. My favorite Chicago hotel, by far, now.
Victor A., General Manager
February 16, 2017
Oftentimes when events go smoothly and run like clockwork, we forget to thank the individuals who worked behind the scenes to make the event a success. Our recent Seminar was one of those successful events!

Negations with Diane, especially her understanding of our meeting needs, took us effortlessly through the contract stage and beyond. Since this particular Seminar tends to be the most unpredictable in terms of numbers, we owe Diane a very special thank you for all her efforts to work with us. We also owe many thanks to Samantha for seamlessly adding rooms to our block, which made the reservation process effortless.

We also would like to thank Bonita, who met with our staff on Sunday afternoon to make sure we had everything we needed in preparation for the event. Bonita was also extremely helpful throughout the planning process, and made sure all Event Orders were precise for the banquet team. She checked in with us daily to make us feel welcome, and was especially mindful of our changing attendance numbers.

As audio visual technology is such an important component in our events, we would also like to thank KVL's Dustin for his input and assistance; particularly with regard to his flexibility and understanding of our event needs. Kurt and John's technical knowledge and responsiveness throughout the entire week was also extremely helpful.

We have had the pleasure to work with Michal in the past and were thrilled to work with him again. His professionalism and attention to detail is always appreciated as he assisted in managing our event. He responded immediately and with great aplomb to each of the many requests we had throughout the week, as did Gilbert. As part of Michal and Gilbert's team, we also have to thank housemen Jr. and Sr. who executed our set-up suggestions so promptly, as well as Paul who helped us with our shipment of Sunday boxes, Chris in Shipping and Receiving, and Angel who made sure we were never without coffee.

It should be a great comfort to know that each of the above individuals reflects the Holiday Inn Mart Plaza in such a positive way. We look forward to working with you all again in the future.
Brad H., Senior Coordinator
October 11, 2016
There are absolutely no words to express our gratitude to you for the pivotal role that you played this past weekend with MDA Team Momentum's success with our Bank of American Chicago Marathon team. THANK YOU for the incredible impact you've made on our organization as our event weekend host hotel and team dinner venue!

Our team of 260 participants have collectively raised over $457,000 and that total continues to rise! Your support was instrumental in the success to raise those amazing dollars to advance the Muscular Dystrophy Association's mission to save and improve the lives of those fighting muscle disease.

Here at MDA we are relentless in our pursuit to help kids and adults with muscular dystrophy live longer and grow stronger. Because of support like yours we see our MDA families doing remarkable things every day to live life to the fullest and to live unlimited. This weekend was an amazing reminder of how powerful we can be as collective whole, and that together we can truly defy limits for ourselves and for people who are counting on our support.

There are so many special moments throughout the weekend and we hope that you got to witness some of those as well. Thank you for making these moments possible.

Thank you for all that you have done and will continue to do. It means so much to so many.
April T. and the MDA Team Momentum family
October 10, 2106
Your model (having dedicated on-site operations managers), along with the performance of individual staff members in those positions, is unmatched in my experience. Michal, our primary onsite contact for most of the event, could not be more intuitive, proactive, or attentive. On the one (out of 6) days he was off-site, Gilbert, who served as our primary contact that day, likewise did an exceptional job. The level of intelligent and thoughtful care these consummate professionals bring to the job is truly remarkable.

Our attendee group - comprised largely of young physicians, and representing many cultures - could not have been more pleased (or surprised) at the hotel's attentiveness to their dietary preferences and needs. From a planning standpoint, we could not have been more satisfied with the hotel's willingness to work with us to develop custom, creative, healthy, and TASTY menus that met and exceeded these needs. Onsite staffing was similarly superb, with wait-staff being ever vigilant for any special attention or services they might be able to provide. There's no doubt that the food experience, which elicited ongoing compliments throughout the course, played an essential role in keeping our attendees upbeat and smiling through their rigorous 10+ hour days in the classroom.
Jane W., Program Manager
April 21, 2015
We just finished our Annual Meeting in your hotel and we have said many thank you's to the staff with whom we had the pleasure of working.

Our association has been accustomed to meeting in out-of-the way resorts or hotels in second tier cities. A few years ago they voted to have their annual meeting in a first tier city. This was the second time we were in a first tier city, but the first to be in a "mid-city" location. Our attendees were doubtful about a meeting in a Holiday Inn when we first announced the date and location.

We asked them to trust us! And they did! During the meeting, we had many of the "doubters" come to us to tell us that this was a wonderful hotel, good accommodations, great facility, a wonderful location, and the service in the hotel was excellent, and one of the best meetings they have attended.

We felt that you should hear about their comments also.

But for me personally, I would like to thank you and your staff for their help, support and special efforts. The entire staff was outstanding: wait staff in restaurants/bars, front desk, concierge, banquet and convention services. Specifically, I would like to gratefully acknowledge Marie, who responded so promptly to our many requests when we had program changes; Carrie, who helped so much with our planning, guarantees and menus; Samantha, who provided us with rooming lists so frequently; and Michal, who was at every event to set up our meeting rooms and food functions, and cheerfully and courteously helped to resolve our banquet numbers when they went unexpectedly high. They each contributed to our having a hugely successful event.

Overall, it was a wonderful experience and I will certainly put in good recommendations and will favor another Holiday Inn in future meetings and especially the Holiday Inn Chicago Mart Plaza.
Betty D., Conference Manager
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